CREDENTIALS & ACCREDITATIONS

Why Our Credentials Matter to Your Family

Choosing a home health agency is one of the most important decisions a family makes. Here is every credential we hold, what it means, and why it matters to your loved one’s safety.

OUR CREDENTIALS

Every Credential We Hold — And What It Means

MEDICARE CERTIFIED

Medicare Certified

Medicare certification means Health at Home has been formally approved by the Centers for Medicare and Medicaid Services (CMS) to provide skilled home health services covered under Medicare. To earn and maintain this certification, our agency must meet federal Conditions of Participation — a comprehensive set of clinical, operational, and patient safety standards enforced through periodic CMS surveys. Without it, an agency cannot bill Medicare for skilled nursing, therapy, or home health aide services.

What it means for your family: Medicare-covered services — skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social work — are available to eligible patients at no out-of-pocket cost under Original Medicare Part A.

ACHC Accredited

The Accreditation Commission for Health Care (ACHC) is a nationally recognized independent accrediting organization with CMS Deeming Authority. ACHC accreditation is voluntary — agencies are not required to pursue it — which means choosing an ACHC-accredited agency is a meaningful signal that an organization holds itself to a higher standard. Accreditation covers clinical quality, patient safety, staff credentialing, infection control, and ongoing performance improvement. Surveys are conducted every three years.

What it means for your family: An independent organization has verified that Health at Home meets rigorous standards for clinical care and operational quality — not just once, but on an ongoing basis. You can verify our accreditation at achc.org.

AHCA State Licensed

Florida AHCA Licensed

Health at Home is licensed by the Florida Agency for Health Care Administration (AHCA) as a home health agency in the state of Florida. AHCA licensure is required by the state to legally operate as a home health provider and is maintained through regular inspections and compliance reviews. Our license covers both our Boynton Beach office (Palm Beach and Broward counties) and our Port St. Lucie office (Martin, St. Lucie, and Indian River counties).

What it means for your family: Health at Home is legally authorized by the state of Florida to provide home health services and is subject to ongoing state oversight and inspection.

BBB Accredited

BBB Accredited Business

Health at Home is accredited by the Better Business Bureau (BBB). BBB accreditation means we have met the BBB’s standards for trust, which include a commitment to honesty, transparency, responsiveness, and integrity in all business dealings. The BBB reviews our business practices, complaint history, and adherence to its standards on an ongoing basis.

What it means for your family: An established consumer trust organization has independently evaluated and endorsed Health at Home’s business practices. You can verify our BBB accreditation and rating at bbb.org.

Treasure Coast

2026 Community's Choice Awards Finalist

Health at Home was named a finalist in the 2026 Community’s Choice Awards for the Treasure Coast, presented by TC Palm and the USA TODAY Network. Finalists are determined by community voting, and this year’s awards saw a record-breaking 140,000 votes cast across the region.

What it means for your family: Our neighbors on the Treasure Coast have recognized Health at Home as one of the top home health providers in the community, reflecting the trust and quality of care we’re known for locally.

Every caregiver and clinician at Health at Home is a W-2 employee —not an independent contractor. Background-screened, employment-authorized, licensed, bonded, and insured under our agency’s policies. Always.

Clinical Staff Credentials

The Credentials Our Clinical Team Holds

Every licensed clinician on our team holds an active state license verified before hire.
Here are the credentials represented across our clinical staff.

Registered Nurse

State-licensed RNs providing skilled nursing, wound care, IV therapy, and clinical oversight.

LPN

Licensed Practical Nurse

State-licensed LPNs delivering medication management, monitoring, and hands-on clinical care.

Physical Therapist

Licensed PTs providing mobility, strength, and rehabilitation therapy in the home.

Occupational Therapist

Licensed OTs helping patients regain independence with daily activities and home safety.

SLP

Speech-Language Pathologist

Licensed SLPs addressing speech, swallowing, and cognitive communication needs.

MSw

Medical Social Worker

Licensed MSWs coordinating community resources, long-term planning, and family support.

HHA

Certified Home Health Aide

Certified HHAs providing personal care, bathing, dressing, and daily living assistance.

CNA

Certified Nursing Assistant

State-certified CNAs providing hands-on patient care, vital sign monitoring, and daily living support.

Caregiver Screening Standards

Who We Let Into Your Home

Every caregiver and clinician we place passes our full screening process before they ever step foot in a client’s home. Here is exactly what that process includes.

Criminal Background Check

Multi-state criminal background check run on every applicant before hire.

Employment Authorization Verification

I-9 verification and E-Verify confirmation on every employee.

License Verification

All clinical staff licenses verified as active and in good standing with the state of Florida before placement.

Reference Checks

Professional references verified for all new hires before their first assignment.

Skills Assessment

Clinical competency testing and skills assessment completed during orientation.

Agency Orientation & Training

All staff complete a structured orientation and training program before their first client assignment.

Rematch Guarantee

If a caregiver match is not the right fit, we rematch immediately at no charge — no questions asked.

Ongoing Supervision

All clinical staff are supervised by our Director of Clinical Services and subject to ongoing performance review.

Licensed, Bonded & Insured

Every team member operates under the agency’s professional liability insurance, general liability coverage, and bonding. Your family is fully protected.

Community Memberships

Chambers of Commerce & Community Affiliations

Health at Home is an active member of the business and professional communities we serve across Southeast Florida.

Palm Beach Chamber of Commerce

Boynton Beach Chamber of Industry & Commerce

St. Lucie County Chamber of Commerce

Professional Affiliations

Industry Organizations & Affiliations

Health at Home is an active member of the professional organizations that set the standards and advocate for quality home health and home care across Florida and nationally.

Home Care Association of Florida

Florida Assisted Living Association

American Heart Association

Centers for Medicare & Medicaid Services

Our Standards

What Every Family Deserves From a Home Care Agency

These are the standards Health at Home holds itself to on behalf of every family we serve. Each one is a commitment, not a selling point.

Medicare certified
State licensed by Florida AHCA
W-2 employees only
License verification before hire
Care starts within 24 hours
Licensed, bonded & insured

Verify Our Credentials

Our License & Provider Numbers

Every number below is publicly verifiable through the linked federal and state databases. We encourage you to look us up.

Boynton Beach Office

1903 S Congress Ave Suite 180, Boynton Beach FL 33426

Serving Palm Beach and Broward Counties

Port St. Lucie Office

1850 SW Fountainview Blvd Suite 102, Port St. Lucie FL 34986

Serving Martin, St. Lucie, and Indian River Counties

What Families Say

200+ Five-Star Google Reviews

with 200+ 5 Star Google Reviews

      EXCELLENT  
   Based on 173 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Melissa Giarratano 
 
 
 
 Trustindex verifies that the original source of the review is Google. We love working with Health at Home!
The team is always helpful and they take great care of our patients! Thank you. Carissa, James, and Audra! And all the staff at Health at Home!
  
 
      Posted on Google  
   
   lea giarratano 
 
 
 
 Trustindex verifies that the original source of the review is Google. Audra is so lovely too deal with! Always a pleasure
  
 
      Posted on Google  
   
   Leeann Chandler 
 
 
 
 Trustindex verifies that the original source of the review is Google. I Have worked with Audra for years. She is very knowledgeable and always willing to help. When I had questions about my grandfather she was right there with answers. I would recommend Audra and Health at Home  to anyone looking for home health.
  
 
      Posted on Google  
   
   Kaylee Severe 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Health at Home. Their rep Audra is such a delight to work with. She is very knowledgeable and so willing to help our patients with their needs.
  
 
      Posted on Google  
   
   Antoinette Rolle 
 
 
 
 Trustindex verifies that the original source of the review is Google. Health at home is the best! Audra has responded quickly each time I reached out to refer one of my patients. She’s gone the extra mile to make sure they were taken care of! Give them a call for your skilled home health needs!
  
 
      Posted on Google  
   
   Mischelle Presutti 
 
 
 
 Trustindex verifies that the original source of the review is Google. Audra Macon is always helpful, kind and very knowledgeable about home health. When I had questions about my mom, she was able to give me information that truly helped.
  
 
      Posted on Google  
   
   Brenda Woghiren 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have worked with Audra Macon quite a few times, and she is wonderful to work with. She is professional, caring, and knowledgeable. You can tell she genuinely cares about the people and families she serves.
  
 
      Posted on Google  
   
   J B 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mike Dimino is professional, kind and very helpful when considering and needed care for a loved one. You can’t go wrong with Mike at health at home.
  
 
      Posted on Google  
   
   Bradley Dennison 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great services with Health at Home. Super helpful, took extra time to explain everything in detail. We had no questions left unanswered. Michael Dimino really took the pressure off with choosing the best option for my mother, we are so happy with her care and would 100% recommend to anyone that needs assistance. Couldn’t ask for a better place to assist my mother with all her medical needs. Thank you Mike Dimino and everyone at Health at home for the smoothest transition, forever grateful.

Common Questions

Frequently Asked Questions About Our Credentials

What does Medicare certification mean?

Medicare certification means Health at Home has been approved by the federal Centers for Medicare and Medicaid Services (CMS) to provide skilled home health services covered under Medicare Part A. This requires passing a formal CMS survey and maintaining compliance with federal Conditions of Participation on an ongoing basis. Eligible patients can receive skilled nursing, therapy, and home health aide services at no out-of-pocket cost under Original Medicare.

Is ACHC accreditation required for home health agencies?

No. ACHC accreditation is voluntary. Agencies are not legally required to pursue it. That is precisely what makes it meaningful — choosing an ACHC-accredited agency means that organization has voluntarily submitted to an independent review process and met rigorous standards beyond what state licensure or Medicare certification alone requires.

How do I verify Health at Home's credentials?

You can verify our Medicare certification on the Medicare Care Compare directory at cms.gov. You can verify our ACHC accreditation through the ACHC public directory at achc.org. Our Florida AHCA license can be verified at ahca.myflorida.com. Our BBB accreditation can be verified at bbb.org. We encourage you to check all of them.

What is the difference between a licensed and an accredited agency?

Licensure is a legal requirement — it is the minimum standard the state sets for an agency to operate. Accreditation is voluntary and goes further. An accredited agency has been independently evaluated by an external organization against a set of quality and safety standards that go beyond what licensure requires. Having both — as Health at Home does — means we meet state requirements AND have voluntarily exceeded them.

Do your caregivers work directly for Health at Home or are they contractors?

Every caregiver and clinician at Health at Home is a direct W-2 employee of the agency — not an independent contractor. This means they are covered under our insurance, subject to our supervision and training standards, and fully background-screened before placement. You are never taking on the legal or safety risks associated with hiring a private contractor.

Credentials You Can Verify. Care You Can Trust.

Every credential on this page is independently verifiable. We have nothing to hide and everything to prove. If you are ready to talk about care for your family, we are available 24 hours a day, 7 days a week.